雅思口语Part 3：糟糕，又被资本做局了

本期重点词汇和表达：

1. 良好的客户服务：attentive (周到的), responsive (反应迅速的), solve problems promptly (及时解决问题), politeness (礼貌), patience (耐心), proactive (积极主动的), feel valued (感到被重视)

2. 网购与线下购物的体验：convenience (便利性), browse anytime (随时浏览), compare prices (比价), inspect goods firsthand (亲自检查商品), sensory experience (感官体验), instant satisfaction (即时满足)

3. 常见的购物问题：poor product quality (产品质量差), not matching descriptions (与描述不符), long wait times (等待时间长), complicated returns (退货繁琐), hidden fees (隐藏费用)

4. 线上购物的问题：return or refund policy (退换货政策), contact customer service (联系客服), explain the issue clearly (清晰说明问题), platform dispute systems (平台纠纷处理机制)

5. 客户投诉与产品质量：direct feedback (直接反馈), highlight flaws (指出缺陷), adjust production (调整生产), fix defects (修复瑕疵), drive quality upgrades (推动质量提升)

6. 廉价商品的客户投诉：basic quality standards (基本质量标准), functionality (功能性), hold sellers accountable (追究卖家责任), misleading claims (误导性宣传), voice dissatisfaction (表达不满)

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